Devon Aerial Solutions
PRIVACY POLICY
How Devon Aerial Solutions collects, uses and protects personal information.
Devon Aerial Solutions Privacy Policy
This privacy policy explains how Devon Aerial Solutions (DAS) collects, uses and protects personal information when you use our website, contact us, request a quotation or make an enquiry about our services.
Who we are
Devon Aerial Solutions provides aerial inspection, aerial assessment and bespoke drone-based support for property owners, managers, businesses and professional clients. For the purposes of this policy, Devon Aerial Solutions is the data controller for the personal information it collects through the website and enquiry process.
Contact: Alex@devonaerialsolutions.co.uk
Business address: 49 Coleman Avenue, Teignmouth, Devon TQ14 9DU
What information we collect
- Name and contact details, including email address and contact number.
- Property or site address and postcode.
- Relationship to the property or site and confirmation of authority or permission to request inspection.
- Information about the property, concern, issue, inspection requirement or support requested.
- Optional information such as urgency, access notes, known hazards, contractor involvement, previous reports, quotes or supporting information available.
- Email correspondence and information you choose to provide when communicating with DAS.
- Website usage information, where cookies, analytics or similar technologies are used in accordance with the Cookie Policy.
DAS does not allow direct website file uploads at Phase 1. If supporting photos, videos, contractor quotes or previous reports would help with quotation review, DAS may ask you to email selected relevant files separately.
How we use your information
- To receive, review and respond to website enquiries.
- To assess whether a requested service is suitable.
- To recommend the most appropriate inspection or support route.
- To prepare and issue quotations.
- To plan inspections, access, safety arrangements and safe/legal drone operation.
- To deliver agreed services and produce reports, records, media or agreed deliverables.
- To manage client correspondence, project folders, payments, records and administration.
- To comply with legal, regulatory, insurance, accounting, tax, safety and operational obligations.
- To improve the website, enquiry process and services where lawful and appropriate.
Lawful basis for processing
| Purpose | Typical lawful basis |
|---|---|
| Responding to enquiries and preparing quotations | Legitimate interests and/or steps prior to entering into a contract. |
| Delivering agreed services | Contract. |
| Planning inspection access, safety and drone operation | Legitimate interests, contract and legal obligations where applicable. |
| Keeping business, payment, accounting, tax and legal records | Legal obligation and legitimate interests. |
| Responding to complaints, disputes, insurance matters or legal enquiries | Legitimate interests and/or legal obligation. |
| Website analytics or non-essential cookies where used | Consent where required. |
Who we share information with
DAS will only share personal information where necessary and appropriate. This may include website hosting, email, IT, document storage, accounting, payment processing, professional advisers, specialist support providers where required for an agreed scope, regulators, public authorities, insurers or legal bodies where required.
DAS does not sell personal information to third parties.
How long we keep information
DAS keeps personal information only for as long as reasonably necessary for the purpose it was collected, including enquiry handling, quotation, service delivery, business administration, accounting, insurance, legal and record-keeping purposes. Specific retention periods should be reviewed as DAS develops its data retention register and business systems.
How we protect information
DAS takes reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. No website, email or storage system can be guaranteed completely secure.
Your rights
Individuals have rights under UK data protection law, which may include the right to access personal information, correct inaccurate information, erase information in certain circumstances, restrict processing, object to certain processing, data portability and withdraw consent where processing is based on consent. To exercise these rights, contact DAS at Alex@devonaerialsolutions.co.uk.
Marketing
DAS may use business contact details to respond to enquiries and communicate about services requested. DAS will not send unrelated marketing emails without an appropriate lawful basis or consent where required. If DAS later introduces newsletters, automated marketing, advertising pixels or remarketing tools, this privacy policy and cookie policy must be reviewed and updated before those tools are used.
Changes to this policy
DAS may update this privacy policy from time to time to reflect changes in services, website functionality, legal requirements or business processes. The latest version should be published on the website.
Last updated: 25/06/2026